Bass Edwards & Associates
Open positions

Current remote roles we're placing now.

Every role below is 100% work-from-home. Apply once and we'll match you to the best fit.

Energy & Utilities

Work from Home – Energy Provider – Credit Bilingual Spanish Inbound Customer Care

What to expect

  • Review, analyze, and respond to customer billing inquiries
  • Resolve customer issues or questions
  • Processing payment deferrals and installment plans
  • Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan
  • Accurately enroll the customer in the correct plan
  • Strive to resolve the customer issues on the first call
  • Demonstrate knowledge of business energy processes and policies
  • Build trust and rapport with the energy customer through clear, respectful interaction
  • Always strive to ensure that overall customer satisfaction remains high while resolving issues

What it takes to succeed

  • Have the ability to make a great first impression by being empathetic, and have a "CAN HELP ATTITUDE"
  • Have active listening and problem-solving skills
  • Ability to make the customer feel valued
  • Ability to communicate effectively, clearly, and professionally

Skills necessary

  • Requires customer service skills. This can include specific skillsets as defined by the client, and soft skills such as empathy, positive attitude, and attentiveness.
  • You must pass a series of assessments and successfully complete a virtual certification course specific to the client requirements for the program you have selected.
  • Certification courses can be as short as a few days or can last up to six weeks, and may include live instruction and/or self-paced work, depending on the complexity of the client program.
Apply for this role
Consumer Services

Spanish Bilingual Work from Home Inbound Customer Service and Chat Program – Educational Resources

What to expect

  • Work from the comfort and convenience of home.
  • Schedule work around your life, family and priorities.
  • Save money, time, and headaches by avoiding rush hour and commuting costs.
  • Earn income on a flexible schedule.

What it takes to succeed

  • Ability to speak business and conversational Spanish and English fluently
  • Outstanding problem-solving skills
  • Display patience, empathy, an ability to manage stress, and the ability to work under pressure
  • Skilled and efficient in writing and verbal communication
  • Provide knowledgeable, friendly, and eloquent customer service
  • High School diploma or equivalent
  • Ability to hardwire connect to the Internet with an Ethernet Cable and meet the following technical requirements:
  • Memory: 8 GB required
  • Dual monitors are required
  • Supported resolutions — 2K Monitors: up to 4 monitors at 2560x1600 max per monitor; 4K Monitors: up to 2 monitors at 4096x2160 max per monitor
  • MUST maintain the most recent version of Windows 11 (fully patched with no pending updates)
  • Hardwired internet connection
  • Hardwired USB noise-cancelling headset with phone-quality audio

Skills necessary

  • No degree necessary – This great work-from-home opportunity is for anyone who is ready to invest in themselves and work hard on their own terms! Prior to servicing a client opportunity, a series of assessments and a virtual certification course must be successfully completed. Background check is required.

What you'll be doing

  • Interact with customers in Spanish and English primarily via chat, email, and phone, with a focus on registration support, login issues, and account setup.
  • Guide users through the registration process step-by-step, offering clear, friendly, and accurate assistance.
  • Provide consistent, high-quality support for questions related to course codes, access errors, profile settings, and product activation.
  • Research, navigate, and troubleshoot technical and account-related issues using internal tools and knowledge resources.
  • Leverage client's support portals, platform documentation, and FAQs to resolve common concerns quickly and confidently.
  • Log all interactions clearly, including detailed notes on the issue, resolution steps, and any necessary follow-up actions.
Apply for this role
Financial Services

Remote Customer Service and Support for Financial Technology Company

What to expect

  • Work from the comfort and convenience of home.
  • Schedule work around your life, family and priorities.
  • Save money, time, and headaches by avoiding rush hour and commuting costs.
  • Earn income on a flexible schedule.

What it takes to succeed

  • Minimum of one year of consistent inbound call support experience working in a customer facing Financial Services environment (within the past two years).
  • Financial Services support experience is preferred but not required.
  • Quiet and secure working environment so you can manage a consistent flow of calls and client interaction without the disruption/distraction of others.
  • Ability to connect to the Internet with an Ethernet Cable with the following speed requirements: ping lower than 50 ms, download greater than 25.0 Mbps, upload greater than 10.0 Mbps.
  • 8 GB memory on PC or laptop
  • High School diploma or equivalent
  • Background check and drug test are required.

Also would be great to have

  • Two plus years of experience in a customer facing call center environment, preferably with an online bill pay service, financial institution, or technical support.
  • Proven experience using customer service software, CRM systems, and other relevant technologies and/or in providing customer support through virtual communication channels (email, chat, video calls) for a minimum of two years.

Skills necessary

  • No degree necessary – this great work-from-home opportunity is for anyone who is ready to invest in themselves and work hard on their own terms! Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

What you'll be doing

  • Receive inbound calls from bank partners, merchants, and card holders, answering questions while resolving issues to the caller's satisfaction. Some calls are technical in nature.
  • Wow callers with great service — being an active listener and communicator — helping callers uncover the best solution.
Apply for this role
Consumer Services

Bilingual (English/Spanish) Remote Customer Service for Roadside Assistance Company

What to expect

  • Work from the comfort and convenience of home
  • Schedule work around your life, family and priorities
  • Save money, time, and headaches by avoiding rush hour and commuting costs
  • Earn additional income on a flexible schedule

What it takes to succeed

  • You must be self-motivated, possess outstanding problem-solving skills, patience, and empathy. Excellent written, listening, and verbal communication skills are a must. It's also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.

Skills necessary

  • No degree necessary – this great work-from-home opportunity is for anyone who is ready to invest in themselves and work hard on their own terms! Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

What you'll be doing

  • Providing bilingual (English/Spanish) support to customers, service providers, and partners through outbound calls.
  • Negotiating agreeable service rates for services rendered.
  • Helping to guarantee a smooth and empathetic customer experience.
  • Gathering and verifying all information with the customer.
  • Document all issues, resolution, and follow up actions.
  • Accurately and efficiently resolve customer inquiries on the first contact.
Apply for this role
Consumer Services

Customer Support for Medical Transportation Company

What to expect

  • Taking calls and answering questions from callers in need of medical transportation services
  • Coordinating, updating, canceling, and confirming appointments
  • Engaging with a wide demographic of callers
  • Servicing as an extension of the Medical Transportation Company as their representative, delivering exemplary customer service

What it takes to succeed

  • Patience, empathy, a unique ability to manage stress, and the capability to work under pressure and adapt to adverse situations
  • Provide knowledgeable, friendly, and eloquent customer service
  • Experience working with users to identify the best solution

Skills necessary

  • No degree necessary! Past experience in healthcare or health services has shown to be beneficial for people providing customer service on this particular program, as the training, empathy, and knowledge really shine through.
  • You must pass a series of assessments and successfully complete a virtual certification course specific to the client requirements for the program you have selected.
  • Certification courses can be as short as a few days or can last up to six weeks, and may include live instruction and/or self-paced work, depending on the complexity of the client program.

What you'll be doing

  • Providing great customer service calls for a Medical Transportation Company client.
  • Taking calls and answering questions from callers in need of medical transportation services.
  • Coordinating, updating, canceling, and confirming appointments.
Apply for this role
Travel & Hospitality

Customer Service Support for Leading Cruise Lines

What to expect

  • Serve on the front lines of the guest and travel agent partners' experience
  • Interact with guests and travel agent partners via phone, focusing on questions related to cruising, destinations, ship amenities, and many other pre-cruise related items
  • Provide consistent, high-quality support to all guests and travel agent partners
  • Research, navigate, and locate answers to guests and travel agent partners' questions and concerns
  • Leverage cruise line's website, internal web-based knowledge service, system tools, and other resources to independently respond to inquiries
  • Document all calls, detailed resolution, and follow-up actions

What it takes to succeed

  • Provide friendly, knowledgeable, eloquent customer support
  • Ability to interact with customers through strong written and verbal communication skills
  • Display deep customer empathy
  • Proficient typing skills to handle numerous chats at a time, quickly and efficiently
  • Outstanding problem-solving skills
  • Ability to provide knowledgeable, friendly, and eloquent customer service
  • Understanding how to navigate and efficiently use tools

Skills necessary

  • This remote work opportunity is for anyone who is ready to invest in themselves and work hard! Customer service skills, empathy, and motivation are excellent foundations for the work.
  • You must pass a series of assessments and successfully complete a virtual certification course specific to the client requirements for the program you have selected.
  • Certification courses can be as short as a few days or can last up to six weeks, and may include live instruction and/or self-paced work, depending on the complexity of the client program.

What you'll be doing

  • Providing great customer service calls for a Major Cruise Line client. Help customers plan dream vacations, fill them in on special opportunities on cruises they are interested in, and resolve issues and challenges with empathy.
Apply for this role
Consumer Services

Customer Service From Home – Roadside Assistance Company

What to expect

  • 24/7 service of inbound calls for roadside assistance and other service requests, with items such as: a vehicle that won't start, flat tire(s), keys locked inside a car, vehicle out of gas, vehicle in an accident.

What it takes to succeed

  • Outstanding problem-solving skills
  • Displays patience, empathy, an ability to manage stress, the ability to work under pressure
  • Skilled and efficient in writing and verbal communication
  • Outstanding listening skills
  • Provides knowledgeable, friendly and eloquent customer service
  • Understanding how to navigate and efficiently use tools

Skills necessary

  • This remote work opportunity is for anyone who is ready to invest in themselves and work hard! You must pass a series of assessments and successfully complete a virtual certification course specific to the client requirements for the program you have selected.
  • Certification courses can be as short as a few days or can last up to six weeks, and may include live instruction and/or self-paced work, depending on the complexity of the client program.

What you'll be doing

  • Inbound calls for roadside assistance and other service requests from client's customers and/or client account representatives.
  • Possible outbound calls to client, client's customers and/or client account representatives for status and clarification purposes.
  • Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.
  • Outbound coordination to client's independent service providers, such as tow trucks.
Apply for this role